COVID-19 DELIVERY UPDATES
The health, safety and well-being of our team and customers remain our top priority during this uncertain time.
The VOYA team are working hard at home & in our warehouse to ensure your orders are processed safely. We are following the advice from the Government to support our team and are complying with the recommended ‘social distancing’ advice.
Our order processing department is currently still operating as normal, however, at times customers may experience some delays. We would recommend that you place your order with sufficient time to ensure you receive your delivery in time, especially if your order is a gift. We would ask that you allow at least 2-3 working days from the date of submission, for your order to be processed and dispatched.
We are working closely with our external delivery partner to ensure that you receive your order as soon as possible. However, there may be occasions when delivery times will be delayed, as a result of COVID-19 protocols.
We thank you, our customers, for your continued support at this time.
VOYA Delivery Details
We deliver Australia wide, safely and securely using reputable couriers.
All parcels are tracked, you will receive communication from VOYA once your order has been passed to the relevant courier. This email communication will contain a tracking code and the name of the courier used to deliver your order. This tracking code should be quoted to the relevant courier concerning any issues encountered with delivery.
We will endeavour to deliver the Products you order to you within the timeframe outlined below, where this is practical. However, Products on our site are subject to availability and delays may sometimes occur that are outside of our control and consequently, any dates specified for delivery are therefore approximate only.
If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or not supplying those Products to you.
Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending Products. Charges for deliveries are calculated individually for each order and are added at the checkout.
Deliveries are made during working days only.
Typical delivery times for orders from the date of order dispatch are:
New South Wales: 2 Working Days
Victoria/Queensland/South Australia/Canberra: 2 – 3 Working Days
Tasmania/Northern Territory/Western Australia: 3 – 7 Working Days
The abovementioned delivery times are estimates only and deliveries may take longer than stated times above.
Delivery times are calculated based on the date the order is dispatched from the VOYA warehouse.
During peak promotional periods, i.e. Black Friday Weekend and the Christmas Holiday Period, there may be some delays concerning delivery times.
Deliveries are made during working days only – there are no weekend deliveries.
General Information & Customs
Charges for deliveries are added at the checkout.
Free delivery is offered for purchases over $95.
Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending Products.